BAD CUSTOMER SERVICE WITH FIRST NATIONAL BANK

I am writing to formally raise my concern regarding the shockingly poor level of customer service I have encountered with First National Bank. Over the past several attempts to contact your customer contact center, I have been subjected to a cycle of being passed from one agent to another without any resolution. On top of this, calls are frequently cut off without warning, forcing me to start the entire process over each time. This is not only inefficient but entirely unacceptable for any business, especially one operating in the financial sector where trust and reliability are paramount. It is deeply concerning that this is the standard of service FNB considers acceptable. To think that I was seriously considering entrusting your institution with my business. Based on this experience, I am now questioning whether FNB is deserving of that trust at all. I strongly urge that this matter be escalated and addressed urgently. Customers should not have to fight for basic support or be made to feel like an inconvenience.