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Ndileka N
1 reviews | Active since Jan 2014
02 Dec 2024, 13:03
Bad customer service - Unauthorized debit orders irreversible
Allows unauthorized debit orders and claims unable to reverse. We entrust you with our money, yet no measures in place for unauthorized debit orders. Rude and impatient consultant to a pensioner (shameless) . The consultant in the branch was patient and kind, however the consultant whom connected to via the phone was disrespectful, impatient and rude. Retrieve and listen to the voice recording.
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Ndileka N's updateReviewer Update
31 Dec 2024, 13:26I honestly don't understand what's happened to FNB. These people have deducted another R1075 unauthorized again. I am a pensioner and cannot afford this. I have used all fnb channels for assistance. With the last deduction u gave me a ref number:***NF. U have not refunded me, u have not blocked the debit order. I'm on chronic medication and I cannot afford all this stress. Back and forth. I have obviously contacted auto and general but to no avail. Please reverse these amounts with immediate effect. You are allowing these companies to take money from our accounts which we entrust u with. To u R1075 monthly might be a small amount to me it leaves me running short. I have been banking with FNB for more than 3 decades and this is the treatment am getting. Disappointed is an understatement.
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Ndileka N's update31 Dec 2024, 13:26
Reviewer Update
I honestly don't understand what's happened to FNB. These people have deducted another R1075 unauthorized again. I am a pensioner and cannot afford this. I have used all fnb channels for assistance. With the last deduction u gave me a ref number:***NF. U have not refunded me, u have not blocked the debit order. I'm on chronic medication and I cannot afford all this stress. Back and forth. I have obviously contacted auto and general but to no avail. Please reverse these amounts with immediate effect. You are allowing these companies to take money from our accounts which we entrust u with. To u R1075 monthly might be a small amount to me it leaves me running short. I have been banking with FNB for more than 3 decades and this is the treatment am getting. Disappointed is an understatement.