Bad customer service!!! Total and utter dissapointment !!!

<p>About three months ago I purchased an android smartphone through First National Bank. After about about a month of use the screen cracked whilst in my pocket, I did not drop it, bump it against anything or nothing to that effect. I took the phone back and reported this at my branch in Parow! I was told that this was a factory fault and to hand the phone in.</p> <p>I have now contacted the bank numerous times with no feedback. Eventually I was referred to I 6 who was apparently contracted to repair these phones. I was at the I 6 workshop 9 times to eventually be told that they do not repair these phones anymore as they can not source the screens.</p> <p>I then went back to my branch to resolve the issue, no luck, everytime driving from Milnerton to Parow during working hours!!</p> <p>I was using this phone for business and have been without a phone for approximately three months, this is ridiculous!!</p> <p>I have yet to get a callback from my bank to get a new phone or to get feedback! I have paid the deposit and is paying monthly for a phone I do not have!!</p> <p>Although this is an issue about a phone, I am now at the point where I am about to close my account!</p> <p>I havent experienced such bad customer service in a very very long time !</p> <p>Shame on you FNB! I HAVE ALWAYS BEEN A VERY LOYAL CUSTOMER, NOW YOU TREAT ME LIKE THIS!</p> <p>Please please be so kind and to replace my phone as soon as possible or I will definily blow this all over social media and wherever else I can publish this, it is just not on!!!</p> <p>Mark Howell</p> <p>Account number: ********** 2</p> <p>Parow Branch</p> <p>Branch Code: ********** </p> <p>Cheque Account</p> <p> </p> <p> </p>