Bad Customer Service. Please train your agents

Hi ,

I'm disgusted by the service I have received. I called in for a missing payment and that agent advised me to call the business to let them know to " do their banking" when they're the ones who told me to contact my "pathetic bank" to find out the target details of the payment I made. Funny thing is I did not receive the rate your agent email I usually receive when calling in, I was looking out for it so that I couldve given the agent an extremely bad rating.