BAD CUSTOMER SERVICE - PAYING CUSTOMER!

The FNB Call Center and Secure Chat is so useless, you wait long periods of time on them and than on top of that they cannot help with they query. I have been asking FNB numerous times to provide me with a updated statement or a letter that confirms the current balances on my accounts, all you get told is that the statements available on the system are what they can give me, which is either monthly or quarterly statements. So if I need an updated statement that reflects the current/live balances of my accounts, which is something that SARS requires, I'm stuck and get approval from SARS ever because my bank cant help me, the very bank that hold my money and charges me bank fees for that I see no benefit rom. Being a private client isn't beneficial. I was on a call today with a call center agent, pity I did not take her name down or get a reference number, but she said she is sending me an email, so I requested to wait on the line while I receive the email, I waited like 10min on hold, after being on the call for 20min already (of which 15min was waiting for someone to answer), she never sent the email nor did she come back to the line, so I eventually dropped the call. I think its time I move away from FNB!!!!!