Bad customer service on transaction reversal

I have logged a payment reversal query which it was an urgent request as I have made a payment in to a wrong account number but still a consultant that was helping me just decided to copy and paste information that have included on the transaction and advising me to call the very same number that I have included on transaction that is not even linked to the account that I have requested reversal on , if the recipient decides to withdraw the money that I have mistakenly deposited in to their account would FNB refund me as they dragging their feet in resolving this matter . I am not even sure if my money is safe with FNB after this kind of bad service that I have received from you guys . that was just a disgrace customer service that i have ever received. I want this matter been resolved ASAP or I am taking my account somewhere else where they value their customers not treating their customers like trash .