Bad Customer Service on ***** Case

<p>I logged a ***** Case with FNB on 24/009/2016, and was advised that I will receive feedback within 7 working days, but a month later there is no feedback or any sort of contact from FNB. Case was logged by Diedre on RQ ********** 654.</p> <p>I called in and spoke to Randy at ***** department but the only thing he told me was the case was logged, and I must just resend an email and wait.</p> <p>I am trying to get this whole ordeal behind me, but FNB odesnt seem to care if I get feedback or not.</p>