BAD CUSTOMER SERVICE & INCOMPETANCE

I app**** to switch my bond from bank A to FNB. They made a quotation and I accepted it. After it was sent to their attorneys, everything changed from home insurance to credit life insurance (they need to offer proper training to their employees). I ended up canceling the application. The attorneys promised to close the account, but I have not received anything from FNB to confirm the cancellation. THEY DON'T CARE!!! I would like to thank them for messing my life.