Bad customer service - Homeloans

Good day FNB,

It is really dissapointing that you email customers with threats and no further communication is received on your side. After being unemployed during the pandemic. I made an arrangement to cover the arrears on my Homeloan which I am sticking to. Every month I get an email from Delia Majola telling me I am not adhering to the agreement that was agreed on. I always send her an email to ask what she is referring to but she never responds. I wish she had the decency to even come back to say this is was a mistake. I wish the bank could be mindful on this. Unfortunately some of us lost jobs during the pandemic which has really impacted our finances. Please be sensitive around this and when a client responds back, reply to that.