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claasl C
1 reviews | Active since May 2016
26 Feb 2019, 06:38
Bad Customer service from Manager Danny & Floor Manager
I am still waiting for my gold credit card to be closed due to unacceptable customer service received from Brooklyn Mall Branch, Pretoria. After countless emails, complaint on hellopeter received a call from a staff member who wasn’t what is going on. As requested, close the card, transfer my credit balance to the bank account no as provided.
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Replies (1)
FNB (First National Bank)'s replyOfficial
26 Feb 2019, 09:55Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply26 Feb 2019, 09:55
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)