SK
Sibusiso K
1 reviews | Active since Sept 2022
20 Mar 2023, 09:43
BAD Customer Service from FNB Temporary Loans
I have been trying to get through to the FNB Temporary loans for 3 weeks without success. Whenever they get to answer the phone, they either keep quiet, refer me to the next line or the call get dropped.
I am so frustrated right now - I have made over 70 calls which all kept being referred or dropped. All I need is to confirm whether my temporary loan has been settled.
My credit profile has not been updated and all I need is to get them to update my profile.
Helpful (0)
Replies (5)0
Replies (5)SK
Sibusiso K's updateReviewer Update
18 May 2023, 14:14Good Day,
When will this matter be resolved.
I have been sending emails and calling and this matter remains open on Experian/ Mycredit Check.
Must I take the matter to hellopeter again before I get help.
The FNB Account is now duplicated on my credit profile. I have been calling the Experian Credit bereax every week to get this matter sorted everyday.
This Chauke Abigail does not even bother to respond to my emails.
ID Number: *** 084
Cell: ***
Regards,
SK
Sibusiso K's update18 May 2023, 14:14
Reviewer Update
Good Day,
When will this matter be resolved.
I have been sending emails and calling and this matter remains open on Experian/ Mycredit Check.
Must I take the matter to hellopeter again before I get help.
The FNB Account is now duplicated on my credit profile. I have been calling the Experian Credit bereax every week to get this matter sorted everyday.
This Chauke Abigail does not even bother to respond to my emails.
ID Number: *** 084
Cell: ***
Regards,
SK
Sibusiso K's updateReviewer Update
18 May 2023, 14:16This is two months after my complaint and nothing is happening. Will FNB ever respond to this matter?
SK
Sibusiso K's update18 May 2023, 14:16
Reviewer Update
This is two months after my complaint and nothing is happening. Will FNB ever respond to this matter?
SK
Sibusiso K's updateReviewer Update
19 May 2023, 15:23I called FNB Customer Complaints again yesterday on this number *** and spoke to Verona. She promised to call me back. She did not. Today I called her again and she told me that the people dealing with this matter do not have phones and that she will escalate the matter.
What will it take to resolve this matter?
What will it take to resolve this matter?
SK
Sibusiso K's update19 May 2023, 15:23
Reviewer Update
I called FNB Customer Complaints again yesterday on this number *** and spoke to Verona. She promised to call me back. She did not. Today I called her again and she told me that the people dealing with this matter do not have phones and that she will escalate the matter.
What will it take to resolve this matter?
What will it take to resolve this matter?
SK
Sibusiso K's updateReviewer Update
30 May 2023, 09:16I contacted FNB again today after I was promised last week that my credit profile will be cleared by end of the week - still nothing. Nothing has changed.
SK
Sibusiso K's update30 May 2023, 09:16
Reviewer Update
I contacted FNB again today after I was promised last week that my credit profile will be cleared by end of the week - still nothing. Nothing has changed.
SK
Sibusiso K's updateReviewer Update
18 Jul 2023, 09:57This is just to provide an update on this matter.
FNB has still not updated both Experian and Compuscan with my latest information. The matter has been escalated to all Departments without any positive response.
Last week I lodged a complaint with the Banking Ombudsman - they are still looking into the matter.
I will keep providing updates here.
For now, I am cancelling all my products I have with FNB.
Thanks
FNB has still not updated both Experian and Compuscan with my latest information. The matter has been escalated to all Departments without any positive response.
Last week I lodged a complaint with the Banking Ombudsman - they are still looking into the matter.
I will keep providing updates here.
For now, I am cancelling all my products I have with FNB.
Thanks
SK
Sibusiso K's update18 Jul 2023, 09:57
Reviewer Update
This is just to provide an update on this matter.
FNB has still not updated both Experian and Compuscan with my latest information. The matter has been escalated to all Departments without any positive response.
Last week I lodged a complaint with the Banking Ombudsman - they are still looking into the matter.
I will keep providing updates here.
For now, I am cancelling all my products I have with FNB.
Thanks
FNB has still not updated both Experian and Compuscan with my latest information. The matter has been escalated to all Departments without any positive response.
Last week I lodged a complaint with the Banking Ombudsman - they are still looking into the matter.
I will keep providing updates here.
For now, I am cancelling all my products I have with FNB.
Thanks