Bad Customer Service from FNB Managers

I am very disappointed in the leadership of FNB Enterprise Business Banking (Virgil Geluk ). I was on a call with her subordinate for an hour trying to resolve the issue we have been experiencing with their recommended Java update for us to access the business bank account. Unfortunately, Thobeka Mohlabi failed to crack their recommended Java update and I asked to speak to her superior (Virgil Geluk) who called me on my personal number and advised that she will call me on Centurion Mall contact numbers that I gave her to speak to the branch manager to release the scheduled payment on the business account.

I waited for her call at the branch but never called and Tebogo Lebepe & Ennie Maserumule (FNB Centurion Mall) also tried to call her but one of her team members advised that she knocked off.

How does a manager of a big brand, leave a customer hanging without resolving the issue? I am very disappointed at how customers are treated and taken for granted. The company does not owe FNB and there are competitors who can offer a superior service than what we have been receiving this past 2 weeks.

Employees like her will make you loose current and potential future clients.

Today's call reference is RJ ********** 57527.