bad customer service fnb paypal account

<p> </p> <p>FNB sent us an SMS (!) in which they treatened us to freeze our online paypal account, because of outstanding documents. <br /><br />These documents were sent and approved (!) by FNB in March 2016 already. <br /><br />I have repeatedly called the FNB call centre. Every time they ended the phone call. </p> <p>I have sent FNB like 7 emails to ask what is missing, and I resend all the documents sent in March 2016. <br /><br />No response from FNB. </p> <p>No apologies. <br />Probably they are going to freeze our accounts. <br /><br />Such bad customer service. <br /><br />If this would have been of my clients, I would have called them personally immedeately to apologise and to explain the situation. </p>