Bad Customer Service - FNB banking so not recommended

Poor customer service - When I opened my business account I was not informed about accounts linked to it, so when I saw there was an account linked I transferred money to it and when I wanted to withdraw I was unable to since it was a "flexi fixed deposit" and not a business savings pocket which I thought it was since I have it with my personal bank account with FNB and hence why I transferred as I was under the impression this works the same. But it does not, so I called wanting to change this and I was advised I will have to pay R700 and odd in order to access the money since, so why exactly must I pay to get my own money????? Had the silly consultant properly done his job and provide me with the correct information I would not have made the transfer nor would I have agreed to such account since I need to pay my employees. There are so many other accounts that can be linked, yet after all this I went into my branch to speak to another person who advised that there are no other accounts you can link, but there are like for example the Business savings pocket or the Business 7 day notice account and the business money on call......on both instances have I been mis informed. And sad part is that I wasted my time going in to the branch since they were unable to assist, so how exaclty do I pay my operational expenses???? How does it make sense to have to pay to access your own money???? This is totally poor customer service.....