Bad customer service, False Information Provided

Bad customer service, unable to generate account confirmation letters and false information provided regarding cost of account confirmation letter.

I tried to download an account confirmation letter online, however it asks to select a Charge Account, but the pricing guide states its free (Online and via the App). After selecting an account and trying to download you get a blank page.

Then I queried this and get told, it costs R10 if I do it myself otherwise if they do it it is free and it takes 2-3 working days (conflicting info to the pricing guide).

Then I called the call centre and they put the phone down on me (not the first time).

Oh and also takes over 3 weeks to get a re-advance. Have also previously requested an callback - still waiting - over 2 weeks ago