Bad Customer Service

My Debit was cancelled on Monday without my request and I am struggling to receive a new one. The lady who cancelled it(Andiswa Thini) called me and told me that it was a mistake and she has ordered a new one for me.I then spoke to her Team Lead(Shannon Sheridan) who has now decided to block my calls, she said she would push for me to get my card the following day which was on Tuesday and that did not happen. I never even received any courtesy call from her about the situation. I had to call her on Wednesday and she told me that takealot does not have a delivery date for me. I then asked how will Takealot have a delivery date if FNB has not handed them what they needed to deliver. That is when she started being rude to me and told that I can go to a branch and get a card from there. What a nerve. Instead of resolving my issue you giving me a lot of work?

I am so disappointed in the service I am receiving. I still don't have my card and she has blocked my calls. I am now moving to her manager(Rui Da Silva) and I want to find out if he will also act like her not resolve my issue.

I am even thinking of closing the account and moving somewhere else.

Regards Disappointed Client