Bad customer service.

I am utterly dissapointed in the way in which Fnb branch in the Meyersdal Mall handled my Atm deposit query. On the 28 th of October between 17:30 and 18:00 I went to the Meyersdal Mall to make a cash deposit at the Fnb ATM. I attempted to deposit R1150. The ATM rejected two fifty rand notes, and returned them. The accepted deposit was now R1050.00 The Atm asked if this was correct and asked to continue, which I did. The transaction was almost complete. The Atm requested if I wanted a receipt for the transaction, which I declined, as I get notifications on my phone. The Atm returned my card and the transaction was complete. Later that evening, I however raised that I received no notification of the deposit, and the money was also not reflecting in my account. The next day 29 Oct 2020 I contacted the Fnb call center, and they advised that I should go to the Fnb branch, a do an Atm dispute. The same afternoon,, I proceeded to the Meyersdal branch, and the dispute was logged. The lady that initially logged the dispute was very helpful, and explained that the custodian would check the machine, and that I should expect a call within the next 3 days. By the 04/11/2020, I had still not had any call or feedback from Fnb, and after contacting the call center was once again told, that I should make my way back to the branch. So I arranged with my work once again, that I would need some time off to try and resolve this query. Once I arrived at the branch, I was asked why I was there. I explained that it was the Atm dispute, as explained above. I was told to have a seat, and that the person that was dealing with this, was on his way. He never arrived but the lady dealing with me not knowing who I was, as no Id or any details was asked from me just came back and said, they did not find the cash in the machine. This query was logged a week ago, so I find it strange as she did not even know whom I was. Later a lady came and took me to a cubicle, of which I had to explain once again, what the query was. She than took my card and actually went to check the transactions on the card where it clearly shows, shows on there system that the transaction was made, but later it shows, the transaction was cancelled. I surely did not cancel the transaction. I now have to open a case, docket to be able them, and myself to view the footage from the camera, which I will gladly do.so that it can be ascertained what happened after I made the deposit and left the Atm. My gripe I have here, is that after numerous calls and visiting the branch, why could they not see this on there system, so that this could have been done a week ago. Why does Fnb not think to communicate with there clients to notify them of what is happening after the query was logged. When visiting the bank this morning, I was treated as if they did not want to help me, but simply to get rid of me. In the time at the branch, the custodian, did not even come to see me, this is after I was told that he is on his way. It is obvious that they don't care, and will make every effort to to make a query as difficult as possible. Had they done there work, I could have opened a case a week ago, but only after numerous call and visiting the branch was I told this.

Really bad service Elton