Bad customer service

I settled my FNB Fusion account in full in October through a compromise offer arranged by FNB’s attorneys and received a settlement letter stating the account would be closed within 7 days.

5 months later it still reflects as open and remains on my ITC record. I’ve called multiple times and even visited the Krugersdorp branch, but the issue remains unresolved.

Please assist in updating my records and closing the account.