BAD CUSTOMER SERVICE

I app**** for a new credit card on the FNB App, and selected that my card be delivered to my nearest branch. No one bothered to notify me that the card was delivered, I had to call. Once I collected the card I activated it but could not transact on the account as it gave me a message that says "this transaction is not permitted on the specified account "

I called the number behind the credit card and was put from pillar to post and the consultants just didn't sound interested in resolving my issue. The last consultant I spoke to advised me that there is a form that I must fill in before the account can be activated. Been waiting for that form and nothing has come through.

I am now sitting with a credit card that I am not able to use.