Bad customer service by Law on Call

I filed a complaint here against Law on Call. This prompted a flurry of calls from Law On Call. The first agent told me that in fact my policy had elapsed due to non-payment which was not true since my personal bank account is debited every month for the premiums. I told her that this was not true and she stuck on that. Within 30 minutes a second different agent called me and this time I was told that my policy was active and I was encouraged to file a claim. The following day a third agent called me, wanting to find out what legal assistance I needed. I indicated that I will resubmit the matter I needed assistance on. Indeed I sent through an email setting out what legal assistance. A week has now passed since I wrote an email in which I asked legal assistance. I am really wondering what is going on in that organization.