Bad customer service by FNB

Greeting, I recently paid up my credit card with FNB, I requested my credit report from Traunsunio yesterday, my score has dropped drastically, one of the reason provided is FNB failed to update credit bureau with regards to payments made into my credit card accoun.

My problem is according to FNB, from January 2018 to November 2019 they reported as if I was not making any payment which is not true.

Kindly assist me by requesting FNB to update my credit card card status, to reflect that payment were received into the account from January 2018 to November 2019 hence the account is fully paid up.

Your assistance is always appreciated

Regards

Makgolane Mahlabe Lucas