BAD CUSTOMER SERVICE BY FAR

Sent a detailed email and still the accounts is not sorted out, spoke to winnie, explained it properly and still the payments is allocated to the wrong accounts, and the other payments isnt even allocated after I sent everything in detail and the proof of payments have all the account numbers on still not fixed, went to the branch, they cant help me, I am tired of this, I wont pay a cent anymore if this isnt sorted out before monday I will cancel all the debit orders and close the accounts and we can fight it out in court because it is common sense to check account numbers and allocate it to the correct accounts, if it happened once and the mistakes was fixed, it wouldnt have gone to this extent, I dont know how the manager can just let this happen, if it was your money, you would also act this way!