Bad customer service by ebucks shop

Bought a Tv on promotion via ebucks For R7160.00 on 24 October 2018 So delivery took place on 25 October 2018 via dawn wing couriers, I was not contacted that delivery will take place at the new place I’m moving into, I received a call that I should come to the gate to collect and sign off my Hisence 55 inch TV to my surprise I was at work and not aware that delivery was taking place so I told the guy to come back Saturday the 27th October 2018 to deliver as I will make arrangements to move in because my contract at the new place will only allow me to move in on the 1st of November to cut the story short I went to Dawn wing myself at Randburg to collect the tv, I was with my fiancé in the car when I had the tv accompanied by a gentleman, my fiancé asked me why is the box damaged the guy at dawn wing rep**** and said it’s fine there is nothing wrong. So on Sunday I unwrapped the box to set up the tv to my surprise it was damaged, I then called the ebucks team on Monday 8am to inform them about what had happened. I spoke to Gladwin Smith the ebucks shop supply chain team leader they only sent me blurry pictures of the video footage saying there is nothing they can do and that it’s my fault, I feel ****** as a loyal customer that no1 is willing to come pick up the tv to conduct proper investigations, as a consumer I am fully aware of the protection act that protects me as a consumer. Why would I take my hard earned money to buy a TV then damage it that time my apartment is empty , so why is ebucks team not collecting the Tv to take it to do a proper investigation as to how the tv got damaged since it went back to the warehouse initially maybe that could have caused the damage. As a consumer I feel ****** and not taken care of because they are not even willing to take further steps to investigate the matter they just telling me about a blurry image. Can first National bank intervene before I take this to the media and take my banking business elsewhere