1 reviews | Active since Jan 2017
Bad customer service Business Banker on *** - REF_***
I have opened a business account online. After this, FNB requested documents to be validated. I have been sending these document from last week without any assistance. Yesterday I called them and I was told that they have all the documentation they require and a block on my business account would be removed. Today I have received two emails informing that they want another documents while yesterday I was told they have everything. Today just before 2 PM I spoke to Tebogo who refused to allow me to speak with his manager. I have called FNB more than ten times regarding the same and they are failing to resolve it.
Regards, **********
Good Day Mr Semelane,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Mr Semelane,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***