Bad customer service Branch manager Ntebogeng

I have an account with FNB which i use for my SRD ,i had to go renew my card at the nearest FNB Branch which is Protea Gardens. We went at Protea Gardens FNB on the 4-12-2024 with my brother whom he accompany me at the FNB because they needed my statement which I didn't have any statement since I don't have any accounts. We used my brothers statement as proof of address but we were told by one consultant that we can't use the copy of statement. My brother tried to explain to him that he only receives his statement via an email and he can't print out the statement as an original they only come out as copies. The consultant said he can't help us, we asked for the Branch Manger Ntebogeng whom she came out with an attitude from the word go .when my brother tried to talk to her about why his statement comes out as a copy she told him she doesn't want to talk to him since his not the account holder.He tried to explain that he only receives his statement via an email ,the lady kept on saying she doesn't want to talk to him with an attitude. We left the Branch without any help or solution .Right now am still feeling like they don't value their clients . Kindly help regards concern client