Bad customer service

I am so upset about FNB I've been a loyall customers for years and I reported transactions happening on my account reported this matter 2 weeks ago and no feedback or even my money back I callllllled them I have top be on line for 2 hours and on the chat still tells me have to wait on que I don't get assistant I am very upset because this is second time reporting this issue I'm am leaving this bank can't deal with bad customer service.