BAD CUSTOMER SERVICE AT TOKAI BRANCH

Good day

I'd just like to complain I was assisted by Nathan Petersen.

1. He was not friendly and very sarcastic. 2. When I never understood what he was saying he spoke to me as if I was ***********, which is bad for customer service 3. He failed to let me know that I need to send a 3 month bank statement for my Application(only 3 days later when I called in I was told), and worst of all he said was "all done". Gave me a print out and when I kindly said thank you he just nodded. Was not polite at all. Made me regret moving from Absa to FNB. This was my first interaction with an consultant at FNB and I received the worst kind of service. Makes me feel that I will always receive this type of service.

Kind regards