Bad Customer Service and not responding to clients

Extremely bad service being received. I only get responses from FNB when I put a review on Hello Peter. I transferred money from Lloyds Bank in UK to Capitec on 26 June. Since Capitec does not have International Bank Account the funds were transferred to FNB first. Almost 3 months of sending messages to FNB, I did not receive any response. I put a review about this issue on 20 September and then I started to receive responses and reference numbers to follow up with Capitec.

Within few days, Capitec gave me proof that for some reasons the funds were returned bank to FNB although my Capitec Account is active and nothing wrong with banking details on the payment.

My issue now is for FNB to confirm what action they took when the funds were returned to them. I am sending emails again to FNB and we are back to square one of not receiving any response.

We are getting into the 4th month of being inconvenienced. I hope this issue will receive it due attention.