BAD CUSTOMER SERVICE AND NO FEEDBACK!!!!

Last night i deposited cash into the fnb adt machine on Crompton st, it was late around 8pm. It was an emergency the person needed the cash urgently.<br> However the cash got stuck in the machine. The guard on duty , Muzi i think, assisted me in trying to call the helpline and it was off because it was after working hours. <br> However he did get hold of a lady called Nish who was very helpful and explained the procedure and that i would have to come to the branch in the early morning when they opened and they would refund me . I had to be at work so i sent the account holder with the slip to sort this out. <br> He was told the transfer would be done before midday and he would get an sms. <br> It is now 4pm and we still haven't got an sms or heard from this fnb branch .<br> Is this customer service??? I've got to beg for my money that YOUR machine swallowed??????<br> Please get back to me with a reason as to why i haven't received my money yet!!!!<br> <br> <br> <br> Samantha <br> ***