Bad customer service and failure to refund unauthorized financial deduction with no refund.

<p>I took an uber on the 1st Aug 2017 for a trip that costed R20...Uber then deducted R3600 from my bank account with failure to refund my money. I had no joy or assistance from FNB as I called the contact centre which was the Premier Banking department they advised me Uber didnt refund the funds and that all I would be required to do is complete a dispute form and the bank will refund my money immediately. I then went to the FNB branch in Claremont on Wednesday 2nd Aug 2017 and stood in the long lines and completed a disputes form with a FNB consultant that they forwarded my request and asked me to mail them my contaft emails with uber and this was attached to the disputes form request. I was advised that once I receive a ref no which I got on the same day my money would then be refunded for the full R3600 on the same day. I then had no refund done and then called the contact centre that very afternoon and spoke to 6 different consultants after being passed from pillar to post with no information, feedback, resolution or clarity to my query yet was just told I must wait 10 working days whilst they investigate after I was previously told that I will get a immediate refund. No one could give me any assistance or help with regards to my query and unproffessionally kept passing the buck and transferring me to different consultants. I spent over R200 making calls to the contact center with no hope or resolution. I then left it at that as I had no joy of any result and no refund even after quering and calling Uber and FNB with no help. I then called the FNB contact centre and queried my refund of R3600 again as no one has contacted or sent me any feedback with regards to this. I was then spent a further R50 on airtime to contact them and was again just transfered to another department without notifications of any sort. I then had to buy more airtime to call the contact centre back on Thursday 3rd August 2017 and eventually called their complaints team as I have now come to my last wits. A gentlemen in the complaints team assisted and advised that he will escalate this to higher management as a urgent request and have them call me back with assistance and outcome on my current query. Yet no one made contact with me still only the gentlemen from the complaints team called me back at 14:01pm to follow up on whether anyone from FNB has called me to assiat with my refund dispute. I advised him no one has made the effort to follow up with me and he then advised he will follow up and call me back. I never recieved any response from FNB till this moment with any feedback with regards to a refund of the R3600 no contact received with any information or apologies for what has happened or for the trauma I have experienced this was the worst customer experience I have ever revieved I am so angry and want all my airtime costs compensated I also want to be compensated for all the run around and trouble caused due to failure of my funds being held without my authorization and full compensation for financial loss O have occurred due to my money not being refunded as per my request. I have followed the process and made the effort to as a customer my consumer rights where dismissed and treated on the worse level...This is very frustrating and Im very dissapointed that a bank I have been with since 2009 has failed me as a customer. All I want is for my money to be refunded as per my original request as per my consumer rights.</p>