Bad customer service and failure to rectify a case thats been open for 1 year and a month.

Good day. I would just like to write a review regarding FNB Business *****. This case has been reported since last year June and was closed on August according to the Investigation Officer. I cant get any information from Fnb regarding this case as they instructed me that i dont have authority over the account. Which they informed me i should contact Steenkamp and Jansen Attorneys which i went to they officers personally to try and rectify what is going on. To book they have done everything correct according to rules and regulations of Fnb to stop eft and report ********** activity. We tried to contact investigation officer Desiree Moonsamy and Mr Mahlatsi who is the Manager for assistance in this matter but they phones are just ringing. Mr Goosen the director of Steenkamp & Jansen is currently handling this matter at whjch i have contacted him several times and he informed me that he cant get hold of the Investigation Officer and her department to rectify this matter. Now i am liable to pay 1500 to the lawyers as a deposit because this is becoming to much work as he cant get hold of Fnb Business Risk ***** Department.

If anyone knows where i can report this matter. Your help would highly be assisted because 120k is a lot of money. Ive been told by a certain investigation officer that Steenkamp & Jansen is not being truthful and that i should open a case against them but when we try to contact Fnb for the past 4 weeks we cant get hold of anyone to rectify the matter direct lines are just ringing. Ive been the middle man here trying to establish connection between the twee companies at which one says they will not contact the client the client should contact them and when the client contacts them there is no answer.