Bad Customer service and consultants not well trained

<p>I went to FNB Rosebank to check on my policies that eveything is up to date, since you only get notification for transaction from R100 and above consultant advise me everything is up to date and i asked him to move all my policys debits payment to the 25th as i want them up to date he told me he did but he never did. He was a good gentlemen excellent well talked he told me that all you policies are up to date legal,Funeral etc.I was happy. At one stage i tried to claim on my legal policy to find out it has lapsed and i was not aware got fustrated because i thought i was covered all this time i have been nothing but loyal customer to FNB for 15years im very dissapointed with the service i got i regret why i joined FNB</p>