Bad customer service and banking experience

I wish hello Peter had a minus start because that is what FNB deserves . What happened to fnb this used to be such an amazing bank that gives good service but now !!!!! Wow it’s as if they strive on giving bad service. The staff do not know what they are doing and giving different information to show the lack of knowledge.

I am charged for account management fee yet for 2 years haven’t been receiving any SMSes or emails so o ask what account is being managed???

I then get an email telling me to pay a certain amount immediately, 1stly where do you think o will get that amount then the next thing my account is on hold and told to contact legal .the staff member at the centurion branch telling me that you can see could not be bothered and says to me you can go and call them or stay here but that will take very long you might as well go . What ******* is that ??? I’ve been calling and told they will call me back and no one ever does , go to the branch where I am not helped so what must happen?