Bad customer service

I logged a call this morning to ask agent to change my dispute payments to be paid into my gold cheque account this is my reference, FNB :-) Your Call Reference number is Rn***.

I received message my payment disputes will be paid into my account with 5 days nothing happened..

Siphiwe and mongezi on ur live chat useless, no assistance at all, no empathy at all no urge to wanting to help me