Bad customer service!

I had requested for a replacement card on 20 April 2016 for the additional cardholder on my fnb business account. After trying to follow up on numerous occasions about the delivery of it, i received a call on 3 May 2016 from CCD couriers. I have told them that i am the main account holder, but they stated that i cannot receive it. I had given them the contact person’s number to contact and to arrange delivery; they did not call him though. I received a call today from CCD couriers about the card and had to go through the same sage again! Eventually they did call the contact person, but due to the nature of our business he cannot specify where he will be and advised that it be dropped off at the branch and he will collect and the agent refused to do so and stated that the card must be cancelled and he needs to reapply for one at the branch. They refuse to deliver it to me or to the branch. Please advise a this is urgent!