bad customer service

So i saw on my profile about the card color change to black. I was on personal chat and i asked a consultant about the new cards seeing that i needed a new one anyway, she advised that i can order a new card as from 1 July. I did so and the normal platinum premier card arrived. I was confused and started a secure chat and asked the consultant about why i didn't receive a black card, the consultant said that its only available from 1 August. I told her another consultant advised me that i can order from 1 July, the consultant nicely told me to contact the consultant that told me that, i asked her how should i and then left me hanging. Is this what customer service is about at FNB?