Bad Customer Service

Pathetic customer service FNB Merchant Bank Sandton DHA department.

I have been trying to get my South African passport since 3 December 2021. First when arriving for a scheduled appointment the branch was closed no specific reason mentioned. Just a note on door to go to Sandton Branch. Got there just to be told that I must make another appointment as they do not render that kind of service. I made another appointment for 28 December 2021. They struggled and did my fingerprints and photos three times. They said everything in order. Three weeks later did not get passport. When enquiring they said it got stuck on their system. Contacted Manager of that department she blatantly ignores my messages. The Branch Manager of FNB merchant Bank phoned me giving me a number of a Manager Mr Sigama. at DHA department. He in turn gives me two other people at the department. The one guy says it's at Mr Sigamas back end department where it must get sorted. The problem is not an IT problem he doesn't know why Mr Sigama gave me his number. Service is pathetic. Now it becomes my problem to get passport. *********** people doing important documentation for our South African citizens. Would not advise people to do passport applications via FNB Merchant Bank. No proper controls in place. Who is now going to pay back my money for Cruize hotels and flights? Maybe someone outside there can give me advice. I'm at wit's end. I cannot embark without passport.

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