pT
palane T
1 reviews | Active since May 2013
30 Dec 2015, 09:17
Bad customer service
I called fnb call centre this morning +27 (87) ***<br> they keep saying I should key in last six numbers on my card after trying couple of times the second consultant said there is something wrong with iPhone . She said I should keep trying until it comes right, first of all I am calling from my phone with my airtime and n get a **** service meaning for emergency one cannot be assisted . I am so disappointed with fnb after being with de bank for long. After wasting my airtime the don't even bother to call back fnb sucks
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FNB (First National Bank)'s replyOfficial
30 Dec 2015, 10:31Hello palanet,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 839549.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 839549.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply30 Dec 2015, 10:31
Official
Hello palanet,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 839549.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 839549.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)