TM
Thamsanqa M
1 reviews | Active since Dec 2015
14 Dec 2015, 09:48
Bad Customer Service
I requested an interest rate review on the 25.11.2015 at 10:59am, 2 weeks flat no body gave me feedback on my request. on 10.12.2015 i went to FNB to query, they said i must contact the call center which i did, i spoke with Dudu Mahlangu and enquired on why i haven't received feedback, she said Thulani noted that the rate i am on is the best, however no one told me as a customer who initiated this request? FNB being \the best"service provider in the country"
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
14 Dec 2015, 10:13Hello tmphakama,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832416.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832416.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply14 Dec 2015, 10:13
Official
Hello tmphakama,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832416.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 832416.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)