Bad customer service

I had a gold fusion account with great benefits. Fnb decided without asking to change all fnb Gold accounts to Aspire accounts. Meaning I lose all those benefits including the amount of ebucks I use to accumulate. Only option is to upgrade to a premier account. I've asked loads of times on secure chat how to do this. With different answers. Online doesn't work. I get told someone will phone. Finally I get the phone call after 2 weeks to be told I must go into the bank. I work 7 days a week I don't get time to take off to go to the bank. Not very customer friendly and I'm left with a an account I don't want. Leaving the only option to close accounts and move to a bank that means something. Only reason I stayed with fnb was for the ebucks. Now that this is non existant and no one can help me, why would I stay. Poor show fnb....