BAD CUSTOMER SERVICE

Item: FNB (First National Bank)
Rating: 2
Author: Marcha C

In October 2014 I app**** to change my bank account (credit card) from Platinum to Gold, to match my Gold Cheque account. Since my application, I've called the centre 3 times, each time speaking to someone different with a different story. It's been 28 days since the last call. No feedback. I'm SO disappointed and frustrated as I am not earning as much as I could in eBucks because of their tardiness. In all this time NONE of the consultants EVER came back to me on a query they promised they are 'following up ' on.

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Replies (1)

FNB (First National Bank)'s replyOfficial

25 Feb 2015, 09:32

Hello Marge06,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 631648.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)

FNB (First National Bank)'s reply25 Feb 2015, 09:32

Official