Bad customer service

I am writing to express my disappointment with the customer service I recently received from FNB. I had an issue with my account that required assistance, and unfortunately, the experience left much to be desired.

Firstly, I had to wait on hold for an extended period of time before I was able to speak with a representative. When I finally did get through, the representative seemed uninterested in my problem and did not seem to have the knowledge or authority to resolve the issue. I was passed on to multiple representatives, which only added to the frustration.

Furthermore, the representatives I spoke with were not empathetic to my situation, and their lack of professionalism left me feeling unimportant and undervalued as a customer. This is not the level of service I expect from a bank that I trust with my finances.

Mind you I had to waist my airtime on all of this, and now sit with nothing because of this issue and still I didn't get my situation sorted.