Bad customer service

I would like to log a complaint about the bad service received at Bellville FNB branch. I arrived at the bank at 12h28 and there were very few people in the bank. The consultants that were at cubicle 7 & 6 by the names of Lauren and Janine were chatting while we as clients were sitting waiting to be assisted. I then decided to go to the branch manager's office (Gene Herman) who was on the phone for almost 10 minutes. I explained my frustration to him and he told me that they had system issues. I could not believe this as other consultants dealing with special issues were working. Besides, even then they had system issues, it did not make sense that these 2 consultants did not have any clients in their desks but had time to chat and decided to call the clients after 15 minutes approximately. I watched these consultants and Janine came from lunch and started chatting instead of assisting clients. I am very disappointed at this branch manager who did not bother to check at what these consultant were doing. I am not surprised as 95% of the clients at the time were black people.