Bad customer service

I reported a *****ulent activity in my profile, telling them I've been receiving online alerts since December, and I was told to ignore the notifications as long as money was not taken from my account, so they are waiting for this person to be successful in taking my money before they can act. Today I logged a complaint with Nonhlanhla that I've just received a notification from a foreign company trying to debit money twice from my account and they can't pick up those transactions on their side, but those transactions are clearly showing on my side.