Bad customer service

Really I don't know what to say anymore about FNB customer service to be honest. From spending hours on the phone, to going into the branch and still no success. Their app is misleading, their call centre agents being rude and ***********. You being told that you should manage your financial situation better, but yet you followed the commands on their app and yet your account still gets Debited and you left with no money in your account and left with situation of having to figure out how you going to cope for the next month. I followed the prompts on the app of stopping debit orders, but the app denies you from stopping FNB products debit orders. So it takes you to money assist and you follow the prompts, then it says finish, there is no message that tells you call in to the bank to make sure debit has been cancelled. You like a fool thinking that you have stopped the debit orders, so now you almost a R1000 worse off financially. I think it is best to move on from FNB and take my business elsewhere. Too top it all off I have numerous reference numbers from complaining since last week but nothing has happened. ref *** ref *** ref *** ref ***