Bad customer service

I have been trying to get some assistance from the legal department regarding my credit card. I have been paying directly to MBD, they advised that my account is back with FNB. Whenever I call FNB they advise me that it has been transferred to their attorneys when I call the attorneys they tell me my account is not with them. It is very dissapointing that for the last 3 weeks I have spoken to more that 5 consultants but no one can assist. All I want to do is get a statement and continue with my payments. As I write this I had been put on hold for the last 30 minutes by one of the consultants who is not able to answer my questions but asking me questions that she should be answering. She advised that she is asking her manager. This is rather frustrating and really dissapointing.