Bad Customer service

my name is Daphney Maluleka ive got a sim contract with fnb,our agreement debit order date is the 25th of every month ,so on the 19th in the morning an amount of 106 was deducted in my account by fnb connect so i decided to call the customer service call center ,where i spoke to a lady by the name Tumi Maleka that was around 11:20 and i asked her why an amount of 106 was deducted in my account ,she then told me that my debit order for november that was deducted on the 24/10/2015 came back un paid and i told her she was lying because i went to the branch on the 28/10/2015 and they conf d/o went through i then asked for a supervisor she also refused she became extremely rude and she told me they will call me back then she hanged up.<br> i called again spoke to Steven Sedumedi arounf 11