Bad Customer Service

App**** for a product with my bank of ten years, Im called now Private Banker customer with no benefits. My salary and additional income is paid to my personal account and I also have business account with them, For past three weeks im asked all sort of documents to proof income even sending me to sars for IRP5 and I gave them everything, Help desk is just a big joke dealing with clueless people and rude. My what so called Relationship manager is dead or sleeping, I emailed her last week already I'm still waiting for her reply. Today Im asked to provide a copy of my employment contract again with no explaination. I'm closing my accounts with them. I'm just another Steve to them sick and tired.