Bad customer service

I have a home loan account that I want to settle with FNB but still want access to my flexi facility afterwards. I have been told new rules will apply. I have written an email to the home loans department explaining my concern. I have been told they will come back to me. After that I tried to get my private client banker involved which is never available. Eventually got hold of the assistant. I requested some old bank statements from her which I still have not received. I then also just got a mail back from FNB that stated I must contact the home loans department with regards to my flexi bond issue.<br> <br> The service of FNB is extremely poor and unacceptable. Why private bankers if the service is non existent?<br> Why new rules to keep my existing flexi bond in place? This is unacceptable!!!! <br> <br>