BAD CUSTOMER SERVICE

I am sooooo deeeply dissatisfied and disappointed on how customers are being treated !!!!!!!!!!!! I’ve logged a complaint regarding FNB AND MY ISSUE !!!!!! My water bill is running soooooo high I’ve requested reports in order to take to the municipality !!!! BUT NOTHING , IVE CALLED IN NO FEEDBACK IVE LOGGED ANOTHER REVIEW ON HELLO PETER REGARDING THIS !!!!!! And no one has done anything !!!!!!!😡😡😡😡😡😡😡 I can’t believe this is what they do , the customer must follow up the customer must phone in !!!!! HOW IS THIS EVEN HAPPENING!!!!!!!!!! I’ve received a call back but yet nothing was done !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! , I am really IN REGRET!!!!!!!!!!!!!!!!!! I don’t understand it is so easy to asssist a client but I’m still waiting FOR SOME FEEDBACK!!! I expect this to be RESOLVED ASAP !!!! COMMUNICATION IS KEY AND THAT IS WHAT IVE BEEEEEN SAYING FROM THE START !!!!!!! BAD CUSTOMER SERVICE!!!!!!!!!